MSP Airport ranked best in North America for passenger satisfaction
A plane lands Thursday afternoon at MSP Airport (FOX 9)
MINNEAPOLIS, Minn. (FOX 9) - The Minneapolis-Saint Paul International Airport ranked first in passenger satisfaction for North American airports of its size, according to J.D. Power’s study.
The 2022 North America Airport Satisfaction Study released Wednesday ranks MSP in first place among the mega airports in the U.S. and Canada, with a score of 800 out of 1,000.
The study is based on 26,529 surveys collected from U.S. or Canadian residents who passed through at least one U.S. or Canadian airport between August 2021 through July 2022. Airports were ranked on traveler’s satisfaction in six categories including terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.
Top mega airports, 33 million or more passengers per year, and their scores
- MSP – 800
- San Francisco International Airport – 796
- Detroit Metropolitan Wayne County Airport & John F. Kennedy International Airport – 791
- Harry Reid International airport – 790
- Orlando International Airport - 786
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However, several large airports, with 10 to 32.9 million passengers per year, all beat MSP’s overall score.
Top large airports
- Tampa International Airport – 846
- John Wayne Airport, Orange County – 826
- Dallas Love Field - 825
- Louis Armstrong New Orleans International Airport & Raleigh-Durham International Airport – 813
- Salt Lake City International Airport: 804
The study says air travelers' overall satisfaction is down 25 points in 2022 compared to the year before when it was at an all-time high. Passenger volumes were a fraction of normal travel in 2021 due to the pandemic. Now, passengers encounter fewer flights, crowded terminals and higher food costs, the study states.