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Global technology outage grounds flights at MSP
Passengers are left waiting in line to rebook flights at MSP after a global software outage caused computer systems, along with many businesses and emergency services, to go offline.
MINNEAPOLIS (FOX 9) - A global technology outage is causing flight cancellations and disruptions at the Minneapolis-St. Paul International Airport (MSP) and other airports nationwide on Friday morning.
Here’s what we know about the outage
The CEO of the cybersecurity giant CrowdStrike posted on X that the defect came from an update for Windows users, noting the issue was not a security incident or cyberattack.
The outage is leaving users around the world unable to access its cloud computing platforms and is also causing big problems for banks, airlines, media outlets, and more.
READ MORE: Major global outage hits airlines, banks, businesses – what to know
There are some reports of disruptions at hospitals and warehouses and even some 911 issues in several states, including Minnesota.
Impacts at MSP Airport
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Global tech outage impacting MSP Airport: The latest
A global technology outage is causing flight cancellations and disruptions at the Minneapolis-St. Paul International Airport (MSP) and other airports nationwide on Friday morning. FOX 9's Se Kwon has the latest.
Officials at MSP Airport said multiple airlines are reporting system outages that are impacting flights not only at MSP but nationwide. In an update at 8:10 a.m., MSP Airport said, some airlines are starting to resume operations but cancelations and delays could continue throughout the day with slower check-in and wait times. Travelers should contact airlines directly for their latest flight status.
Earlier in the morning, Sun Country announced all flights scheduled to depart before 7 a.m. have been canceled, and additional cancellations are possible.
Delta Air Lines announced just before 7 a.m. that it has resumed some flight departures, but additional delays and cancellations are expected on Friday. The airline said a travel waiver has been issued for all customers with departing flights on July 19. This allows customers to make travel changes and book again prior to July 24 without paying a fare difference, if the ticket is booked in the same cabin as the original ticket.
Delta is also providing meal vouchers and hotel accommodations for customers who have been impacted by the outage.
The FAA posted on X just before 5 a.m. that several airlines have requested help with ground stops until the technology issue is resolved, and they are closely monitoring the situation.
As of 7 a.m., several airports are reporting some closures, including Boston Logan International Airport, Milwaukee Mitchell International Airport, LaGuardia Airport, and others.
Ground delays had been reported at MSP, Hartsfield-Jackson Atlanta International Airport, Detroit Metropolitan Wayne County Airport, and Charlotte Douglas International Airport, according to the FAA website.
MSP officials recommend that travelers check their flight status before leaving for the airport. The Flight Aware website estimates that arrivals and inbound flights for MSP are experiencing 40-minute delays as of 5:45 p.m.
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Thrifty Traveler editor speaks on airport outages
Kyle Potter from Thrifty Traveler speaks on the software outage impacting airports and leaving some passengers stranded.
Unaccompanied minors can't travel
Delta Air Lines told FOX 9 that unaccompanied minor travel is paused until Sunday, July 21. Minors traveling by themselves who are already booked to travel will not be able to travel.
"Please do not book new travel for unaccompanied minors," Delta said.
This is a developing story, check back for updates.